In emergency dispatch, what is the first step taken upon receipt of a call?

The first step in emergency dispatch upon receiving a call is the call receipt. This step involves acknowledging the incoming communication and collecting vital information from the caller. During this process, the dispatcher focuses on gathering essential details such as the nature of the emergency, the location, and any immediate dangers that may exist.

This foundational step is crucial because it sets the stage for subsequent actions, including the assessment of urgency and the determination of the appropriate response. Properly receiving and understanding the information from the caller allows the dispatcher to classify and prioritize the call effectively, ensuring that emergency services are dispatched efficiently.

Without an accurate call receipt, there could be misunderstandings or delays in response, which could potentially jeopardize lives or safety. The call receipt is about establishing a clear line of communication and understanding before moving on to dispatching units or classifying the type and priority of the response needed.