What is the primary function of an Employee Assistance Program (EAP) in fire departments?

The primary function of an Employee Assistance Program (EAP) in fire departments is to support employee mental health and well-being. Firefighters frequently encounter high-stress situations and traumatic incidents, which can take a toll on their emotional and psychological health. An EAP offers confidential counseling services, resources for mental health support, and programs aimed at helping individuals cope with stress, trauma, or personal issues. This assistance not only helps maintain the psychological wellness of firefighters but also enhances overall job performance and personnel retention.

In contrast, the other options do not encompass the core purpose of an EAP. Training volunteers, preparing staff for emergencies, and managing public outreach are important aspects of a fire department's responsibilities, but they do not specifically focus on the mental health and emotional support that EAPs are designed to provide for active employees.